Return Policy

At Droppiez, every product is custom-made after your order is placed. Because of this made-to-order process, we cannot accept returns or exchanges if you ordered the wrong size, color, or simply changed your mind.

That said, your satisfaction is important to us, and we want you to feel confident shopping with us.

To help avoid sizing or style issues, we kindly encourage you to check the product descriptions and size charts carefully before placing your order. 

Faulty or Incorrect Items

If you receive an incorrect or faulty item, please contact us within 14 days of receiving your order:

• Contact support team with your order number in the subject line.
• Attach a clear photo showing the item’s condition.
• Please ensure the item is unused, with tags, and in its original packaging.

Once reviewed, we’ll arrange a fair resolution — this may include a replacement, refund, or store credit, depending on the situation.

We stand behind the quality of our products and will always do our best to resolve any genuine issues.

Questions or Concerns?

We’re here to help. If you have any questions about your order, sizing, or care instructions, don’t hesitate to reach out to our customer support team. It’s always easier to prevent an issue before it happens, and we’re happy to guide you.